Legal
Cookie Policy
Last updated: January 2025
1. Introduction
This Cookie Policy explains how Keizen uses cookies and similar tracking technologies on our website and platform. By using our Service, you consent to the use of cookies as described in this policy.
This policy complies with POPIA (South Africa), GDPR (EU), and applicable international data protection regulations.
2. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, authenticate your session, and analyze how you use the site.
We use both first-party cookies (set by Keizen) and third-party cookies (set by our service providers).
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the Service to function. They enable core functionality such as security, authentication, and session management.
- Session cookies: Maintain your logged-in state
- Security cookies: Detect and prevent fraudulent activity
- Load balancing: Distribute traffic across servers
These cookies cannot be disabled as they are necessary for the Service to work.
3.2 Functional Cookies
These cookies enable enhanced functionality and personalization:
- Remember your preferences and settings
- Store your language and region preferences
- Maintain your dashboard customizations
- Remember your cookie consent choices
3.3 Analytics Cookies
These cookies help us understand how users interact with our Service:
- Track page views and user journeys
- Measure feature usage and engagement
- Identify technical issues and errors
- Analyze performance and load times
We use Google Analytics and our own analytics tools. Data is anonymized where possible.
3.4 Marketing Cookies
These cookies are used for advertising and marketing purposes:
- Track conversion from marketing campaigns
- Deliver personalized advertisements
- Measure ad effectiveness
- Build audience profiles for remarketing
You can opt out of marketing cookies through our cookie banner or browser settings.
4. Specific Cookies We Use
| Cookie | Type | Duration | Purpose |
|---|---|---|---|
| keizen_session | Strictly Necessary | Session | Maintains your authenticated session |
| keizen_preferences | Functional | 1 year | Stores your dashboard preferences and settings |
| keizen_consent | Strictly Necessary | 1 year | Records your cookie consent choices |
| _ga, _gid | Analytics | 2 years / 24 hrs | Google Analytics tracking |
| _fbp | Marketing | 3 months | Facebook Pixel for ad tracking |
5. Third-Party Cookies
We use services from third-party providers who may set their own cookies:
- Google Analytics: Website analytics and user behavior tracking
- Stripe: Payment processing and fraud prevention
- Intercom: Customer support and messaging
- Facebook/Meta: Advertising and conversion tracking
- LinkedIn: Professional network advertising
6. Managing Your Cookie Preferences
6.1 Cookie Banner
When you first visit our site, you'll see a cookie banner allowing you to accept or customize your cookie preferences. You can change these settings at any time through the cookie preferences link in our footer.
6.2 Browser Settings
Most browsers allow you to control cookies through their settings:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Options → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Cookies
- Edge: Settings → Privacy → Cookies
6.3 Opt-Out Tools
- Google Analytics: tools.google.com/dlpage/gaoptout
- Facebook: facebook.com/settings?tab=ads
- Network Advertising: optout.networkadvertising.org
7. Impact of Disabling Cookies
Disabling certain cookies may affect your experience:
- Strictly Necessary: The Service will not function properly
- Functional: You'll need to reset preferences each visit
- Analytics: We can't improve the Service based on usage data
- Marketing: You may see less relevant advertisements
8. Do Not Track Signals
Some browsers offer “Do Not Track” (DNT) signals. Currently, there is no industry standard for responding to DNT signals. We do not alter our data collection practices in response to DNT signals, but you can control cookies through our cookie banner and browser settings.
9. Mobile Devices
Mobile devices use identifiers similar to cookies:
- iOS: Settings → Privacy → Advertising → Limit Ad Tracking
- Android: Settings → Google → Ads → Opt out of Ads Personalization
10. Updates to This Policy
We may update this Cookie Policy to reflect changes in technology, legislation, or our practices. We will notify you of material changes via email or platform notification.
11. Contact Us
For questions about our use of cookies, contact us at:
- Email: info@keizen.app
- Address: Cape Town, South Africa
- Data Protection Officer: dpo@keizen.app